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Business Analysis Techniques Series. Item tracking technique captures and assigns responsibility for issues and stakeholder concerns. Items can refer to actions, assumptions, constraints, dependencies, defects, enhancements and issues.
Record items
Record items, manually or by a system, with following attributes:
Business analysts MUST track each item to its closure or resolution. They should report on item tracking performance.Check out Business Analyst Article for information about CBAP Certification, CCBA, ECBA
Strengths
Limitations
Worked out Example:
Governance, Risk and Compliance (GRC) management system is developed for the IT and ITES domain. The primary objective of GRC management system is to help companies implement Governance, Quality, and Information Security Management Systems in an integrated manner. It has various features, one of which is to plan and track projects and programs using standards such as CMMI, ISO 9001, and ISO 27001 etc.
Through this example let us try to understand how the item tracker for Governance, Risk and Compliance (GRC) management system looks like.
ID | Issues / Discussion Point | Ref. to BRD | Raised By | Raised On | Severity | Status |
1 | Support for task dependency | Schedule | Deepa | 1-Mar-15 | Normal | Accepted |
2 | Integration with requirements modeling tools | Change mgmt. | LN Mishra | 1-Mar-15 | Normal | Accepted |
3 | Export of reports to ppt. | Reports | Amit Sharma | 1-Mar-15 | Normal | Accepted |
4 | Integration with BI tools | Reports | Amit Sharma | 1-Mar-15 | Normal | Accepted |
5 | Support for Known error database | Issues | Amit Sharma | 1-Mar-15 | Normal | Accepted |